Shipping policy

Last updated: 29 October 2026

ZENVIAA is operated by Valceris s. r. o., Sokolovská 178/10, 040 11 Košice - mestská časť Západ, Slovakia. Contact: contact@zenviaa.store.

Delivery destinations

We offer delivery to the EU destinations supported at checkout. Available shipping options are shown after you enter your delivery address.

Delivery estimates

Estimated delivery is generally 7–14 business days from order placement, depending on the product and fulfillment partner. Any more specific product estimate is shown on the relevant product page.

These estimates include order handling and transit. Business days exclude weekends and relevant public holidays. They are estimates, not guaranteed arrival dates.

Shipping charges

Standard shipping is free for supported EU orders with a merchandise subtotal of €59.99 or more after discounts. The offer includes bulky products, orders containing products from different fulfillment partners, and multiple quantities. Below that threshold, the applicable shipping charge is displayed at checkout before payment. No discount code is required for the free-shipping offer.

Multiple parcels

Products fulfilled by different partners may arrive in separate parcels. Where tracking is available, we provide the relevant tracking information.

Delivery problems

If your parcel is delayed, lost, damaged, or marked delivered but not received, contact contact@zenviaa.store. We will investigate with the fulfillment partner or carrier and provide the remedy required under applicable law. ZENVIAA remains responsible for your purchase.

Please contact us promptly if your delivery address is incorrect. Changes may not be possible after dispatch.

Your rights

Nothing in this policy limits your statutory rights, including rights relating to late delivery, non-delivery or faulty goods. Where no different delivery period has been agreed, the applicable statutory delivery deadline continues to apply.